Globe Comeback

After months of bragging and a mouthful of bullshit follow-ups, Globe finally allocated some manpower to our DSL line which was devastated by Ondoy.  By the time the technicians started sprouting I never took my eyes off them and even gave them snacks and cigarettes to speed-up the repair.  It seems that the problem with our line is that it was connected to a prepaid slot in their telephone box located near the main road close to our house.  It might be a result of a mixed-up sloppy job made by their fellow contractors who gave way to new subscribers instead of dealing first with the typhoon victims like us.  Anyway, I'm glad that we are back on-line and our mini internet shop was finally back.  Thanks to the "DVJ" guys who went to save our shop from eternal doom.  I just hope that our old customers will come back and enjoy our 3Mbps Globelines connection.

Oh, by the way, I just found out from one of the technicians that PLDT have a different system compared to Globe.  They have a back-up system of somekind where in the event that the telephone boxes are damaged the subscribers are directed to the main server found in their main office.  I wonder if Globe already have this type of system.  Well, I hope they learned from this unfortunate event and that they can have a Plan B instead of relying solely on their no-backup system.

My Globe, My Worst!

Even before the wrath of Ondoy, Globe has been giving us problems with our internet connection which affected our Internet Business.  And after Globe’s network was devastated by the storm it became even worse.  It’s almost four  months already and still there is no internet connection, I think this is already out of the line.  Until now Globe is still unresponsive with almost a hundred complaints that we deposited in their Customer Service Hotline.  Every time we call 171 the same bunch of questions is being bombarded to us.  It seems that they have no record or something of what is happening with their subscribers.  I hate to say this but it gets to the point of being pissed-off rather than sympathy to the only ISP that we have.  They gave us a letter promising us that everything will be restored on or before November 30, but still even a hint of activity cannot be seen from Globe.   If only that we have other choices like PLDT or Sky Internet in our area then probably Globe will no longer be in our vocabulary.  Business is Business, but I think Globe is really minding their own Business this time and continuously ignoring their subscriber’s businesses.


Another thing that makes us angry is sooner finding out that there are new subscribers in our area which got their landlines in a zip while we, the old subscribers, are trying to survive with a piece of landline that seems to be useless.  They even have the guts to distribute catalogues and pamphlets offering DSL services in our area.  What a big insult to old subscribers.  If I would score Globe from one to ten, then probably I will give them a negative 100.  I hope they read this article and do something about their scrappy service.

SUN rises after the Storm

It's been a while since my last post and it is just now that I have got hold of my laptop.  It has been a busy month after the wrath of Ondoy most especially during the weekend.  We have fixed all our things and thrown away all those that deemed useless to us.  Our small internet shop was also affected when our service provider was unable to serve us up until now.  It was just week when Globelines showed signs of life when the dial tone was again present and the DSL line was a bit alive.  Until just now it went dead on us again without a dial tone and our beloved DSL internet connection.  We have been calling their service hotline ever since the flood water went away and it's really hard to get past those very long announcements and voice promts.  They always say that they are doing their best to restore all broken lines and will be done before November 30, 2009.  But the damage has already been done, our internet shop suffered major losses just like the ongoing global economic downturn.  That is why I opted for other sources of internet connection like Sky Broadband and PLDT.  Unluckily neither of them were offering services in our area.  Good thing that there was SUN Wireless Broadband that was just hanging around.  I thought that it was not possible to have a USB wireless modem to become the internet source of our shop until I discovered the power of ICS or Internet Connection Sharing built-in Windows 7.  It is also available in Windows 2000, XP and Vista but our main server PC was running on Windows 7 so it was an opportunity for me to learn this old technique when dial-ups were still dominant.  And the good thing is that SUN offers a cheaper unlimited data service compared to Smart and Globe.  Also SUN's 3G service is quite abundant in our area even in the deepest parts of our house, the comfort room.  Although it offers speeds up to 2Mbps, having it shared to more than 10 PCs makes it's status to just being a back-up rather than the main internet provider.  I am still hoping that Globe will fully restore their system before I finally make the decision to let them go and search for another permanent provider.