Globe Comeback

After months of bragging and a mouthful of bullshit follow-ups, Globe finally allocated some manpower to our DSL line which was devastated by Ondoy.  By the time the technicians started sprouting I never took my eyes off them and even gave them snacks and cigarettes to speed-up the repair.  It seems that the problem with our line is that it was connected to a prepaid slot in their telephone box located near the main road close to our house.  It might be a result of a mixed-up sloppy job made by their fellow contractors who gave way to new subscribers instead of dealing first with the typhoon victims like us.  Anyway, I'm glad that we are back on-line and our mini internet shop was finally back.  Thanks to the "DVJ" guys who went to save our shop from eternal doom.  I just hope that our old customers will come back and enjoy our 3Mbps Globelines connection.

Oh, by the way, I just found out from one of the technicians that PLDT have a different system compared to Globe.  They have a back-up system of somekind where in the event that the telephone boxes are damaged the subscribers are directed to the main server found in their main office.  I wonder if Globe already have this type of system.  Well, I hope they learned from this unfortunate event and that they can have a Plan B instead of relying solely on their no-backup system.

My Globe, My Worst!

Even before the wrath of Ondoy, Globe has been giving us problems with our internet connection which affected our Internet Business.  And after Globe’s network was devastated by the storm it became even worse.  It’s almost four  months already and still there is no internet connection, I think this is already out of the line.  Until now Globe is still unresponsive with almost a hundred complaints that we deposited in their Customer Service Hotline.  Every time we call 171 the same bunch of questions is being bombarded to us.  It seems that they have no record or something of what is happening with their subscribers.  I hate to say this but it gets to the point of being pissed-off rather than sympathy to the only ISP that we have.  They gave us a letter promising us that everything will be restored on or before November 30, but still even a hint of activity cannot be seen from Globe.   If only that we have other choices like PLDT or Sky Internet in our area then probably Globe will no longer be in our vocabulary.  Business is Business, but I think Globe is really minding their own Business this time and continuously ignoring their subscriber’s businesses.


Another thing that makes us angry is sooner finding out that there are new subscribers in our area which got their landlines in a zip while we, the old subscribers, are trying to survive with a piece of landline that seems to be useless.  They even have the guts to distribute catalogues and pamphlets offering DSL services in our area.  What a big insult to old subscribers.  If I would score Globe from one to ten, then probably I will give them a negative 100.  I hope they read this article and do something about their scrappy service.